HAD TO REMOVE CAR FROM DOLLIE, CUSTOMER HAD A CHAIN BINDED UP PRETTY BAD THAT APPARENTLY WAS USED TO LOAD CAR ONTO DOLLIE. HAD TO USE HAND TOOLS AND HYDRAULIC JACK JUST TO REMOVE CHAIN IN ORDER TO REMOVE DOLLIE BEFORE TOWING, ALSO HAD TO REMOVE CHAIN FROM VEHICLE WHICH WAS PINCHED BETWEEN SUSPENSION AND FRAME.